Privacy Policy

Effective Date: October 25, 2026  
Brand Name: Calibria (“Calibria,” “we,” “us,” or “our”)

1. Introduction

Calibria provides private estate management software, multi-agent lifestyle workflow automation, and family office operational infrastructure. We are committed to maintaining the absolute confidentiality, discretion, and security of all personal, operational, and domestic data entrusted to us.

2. Information We Collect

  • Personal Data: Name, email, phone, form submissions. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

  • Information required to operate estate infrastructure and deliver autonomous workflow orchestration:

    • Account & Profile Data: Names, email addresses, phone numbers, and operational roles for principals, family office administrators, household staff, and authorized service contractors.

    • Operational & Estate Telemetry: Work orders, maintenance schedules, vendor access requests, equipment telemetry, asset registries, and unstructured logistical text/media submitted via SMS, WhatsApp, email, or our web portals.

    • Consent Records: Timestamps, phone numbers, and methods of consent (verbal, digital, or contractual) for operational communications.

  • Technical Data: IP address, browser/device details, log files, and activity data collected through cookies and analytics tools.

  • Cookies: Essential site cookies and, if you allow, non-essential cookies for analytics, security, and advertising.

3. How We Use Collected Data

  • Respond to inquiries.

  • Improve site performance, enhance security, and analyze usage patterns.

  • Fulfill legal obligations and protect the rights and safety of our users, community, and property.

  • Information is used to execute requested family office and estate management workflows, including:

    • Facilitating operational task assignment and domestic dispatch.

    • Logging maintenance records, vendor access credentials, and asset inventory.

    • Delivering transactional alerts and status notifications via SMS, WhatsApp, and email.

    • Maintaining internal audit trails and system reliability.

4. AI Processing & Model Confidentiality

Calibria utilizes advanced artificial intelligence and agentic workflows to extract and triage domestic operations.

  • Zero Public Model Training: Client data, estate records, communications, and internal telemetry are never used to train public machine learning or foundational AI models.

  • All AI processing occurs within secure, enterprise-grade, privacy-isolated environments with zero data retention by external third-party model providers.

5. Third-Party Service Providers, Sharing & Disclosure

  • We do not sell, rent, or trade your personal information. Period.

  • We do not share your data with third parties for marketing or promotional purposes.

  • We share data only with infrastructure sub-processors essential to operating our core services (e.g., secure telecommunications transit providers like Twilio, encrypted database hosting, enterprise cloud infrastructure, hosting, analytics, or payment processors) or legal authorities, when required to comply with applicable laws or enforce our terms. All sub-processors are bound by strict contractual confidentiality agreements.

6. Data Security & Retention

  • We implement military-grade encryption in transit (TLS 1.3) and at rest (AES-256), strict role-based access control (RBAC), and continuous auditing. Operational data is retained only for the duration necessary to support estate administration or comply with statutory retention requirements.

  • You have the right to:

    • Access, correct, or request deletion of your personal data.

    • Withdraw consent for marketing at any time via email, “unsubscribe” links, or replying “STOP.”

    • Manage or disable cookies through our site’s cookie banner or your browser settings.

7. Cookies & Tracking

  • Essential cookies: Required for site functionality.

  • Non-essential cookies: For analytics, advertising, and personalization (with your consent).
    You can control cookie preferences at any time.

8. Data Retention & Security

  • We keep data only as long as needed for the purpose it was collected or required by law.

  • We use SSL, encryption, access controls, and other safeguards to protect your information.

9. Updates to This Policy

We may update this Privacy Policy as services or regulations change. The “Last updated” date will always reflect the most recent version.

10. Contact Us

For privacy inquiries, data access requests, or regulatory audits, contact:  Calibria Privacy & Compliance Team at privacy@calibria.com.